Leadership - Preventing the Erosion of Common Civility/Good Manners

by Administrator 27.Aug.2011 09:47:00

Somehow, despite the plethora of client relationship management technology/training in most operational areas, is common civility disappearing?

Generally, it seems an increasingly accepted fact that we are not required to respond to calls, messages, inquiries etc. unless we have a direct/immediate agenda item … ?

“I am busy” “My calendar is full” “I have too many calls to manage” might all be valid for any of us at some point in time…. But can we expect others to consistently respond/perform when we have not afforded basic acknowledgement of who they are… their time… their agendas… their priorities…?

Similarly whatever happened to please and thank you? How long does it take to type thank you… and hit Send? Again: “Too busy”… but not too busy it seems to ask for something?

I am told I am decidedly uncool to worry about this sort of thing … As an acquaintance, index fingers energetically raised, said this week:  “We are moving to a place where please and thank you will no longer be necessary … It will be understood!”

Maybe I should offer a Mind-Reading program?

Effective leaders set the tone as to organizational values... Giving true meaning to sustainable relationship building?  



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