by Administrator
26.Mar.2012 18:30:00
Has a customer service mind-set permeated our everyday thinking?
Presentations, speeches & interaction in political arenas, corporate meetings, job interviews, dating situations etc., seem to find us desperately trying to work out and deliver what others want to hear. It oftentimes appears almost sacrilegious to say what we really feel, let alone reveal who we really are!
The Harding Leadership Model focuses on understanding, accepting and optimizing who clients are in terms of innate/learned competencies and experience. Similarly our approach, rather than pretending to ignore difference, such as gender, race & ethnicity, considers them important assets… That provide a distinct individual value-add to the workplace. Is this not especially true if we are serious about participating in the global economy?
Peter Bregman’s refreshing article in Harvard Business Review lends credence to this point of view!
http://blogs.hbr.org/bregman/2012/03/how-to-attend-a-conference-as.html#.T3CKqCxIj1g.email
